luxury lab

• Cancellations & No-Shows Cancellations made within 48 hours of your appointment will be charged 50% of the service price No shows will be charged 100% of the service. • Late Arrivals A 15-minute grace period, then a $10 late fee will be added to your service total. After 15 minutes, your appointment may be shortened or cancelled depending on your service. • Fills & Retention Fills must be booked every 2-3 weeks with at least 40-50% of extensions remaining. Anything less will be considered a full set. • Please arrive with clean, makeup free lashes for best results. For full sets and fill-ins or else a new set may be required • Refunds Due to time and product used, all services are non-refundable. However, If you experience retention issues, you may request a complimentary touch-up appointment within 48 hours of previous appointment. Clients must follow aftercare instructions provided by the artist. The artist is not responsible for poor retention due to improper care. For the comfort and safety of all clients, no extra guests or children are allowed during appointments. Thank you for respecting this policy.